CUSTOMER SERVICE

Craque Kits is committed to providing “next level” customer service that goes beyond the expectations of our customers. The information below outlines our online store policies. The quick links menu to the right can be used to skip down the page to the specific information you are looking for.

ORDER TRACKING

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

SIZING GUIDE

MEN'S TOPS

SIZE CHEST (IN.) WAIST (IN.) HIPS (IN.)
S 37 – 39″ 31 – 33″ 37 – 39″
M 39 – 41″ 33 – 35″ 39 – 41″
L 41 – 43″ 35 – 37″ 41 – 43″
XL 43 – 46″ 37 – 40″ 43 – 46″
XXL 46 – 49″ 40 – 43″ 46 – 49″

MEN'S SHORTS

SIZE WAIST (IN.) HIPS (IN.)
S 29 – 32″ 35 – 37.5″
M 32 – 35″ 37.5 – 41″
L 35 – 38″ 41 – 44″
XL 38 – 43″ 44 – 47″
XXL 43 – 47.5″ 47 – 50.5″

WOMEN'S TOPS

SIZE NUMERIC SIZE BUST (IN.) WAIST (IN.) HIPS (IN.)
XS 0 – 2 29.5 – 32.5″ 23.5 – 26″ 33 – 35.5″
S 4 – 6 32.5 – 35.5″ 26 – 29″ 35.5 – 38.5″
M 8 – 10 35.5 – 38″ 29 – 31.5″ 38.5 – 41″
L 12 – 14 38 – 41″ 31.5 – 34.5″ 41 – 44″
XL 16 – 18 41 – 44.5″ 34.5 – 38.5″ 44 – 47″

WOMEN'S SHORTS

SIZE NUMERIC SIZE WAIST (IN.) HIPS (IN.)
XS 0 – 2 23.5 – 26″ 33 – 35.5″
S 4 – 6 26 – 29″ 35.5 – 38.5″
M 8 – 10 29 – 31.5″ 38.5 – 41″
L 12 – 14 31.5 – 34.5″ 41 – 44″
XL 16 – 18 34.5 – 38.5″ 44 – 47″

BOYS TOPS

SIZE AVG. AGE HEIGHT CHEST (IN.) WAIST (IN.) HIPS (IN.)
XS 6 – 8 48 – 50″ 25.5 – 26″ 23.5 – 24″ 27 – 28″
S 8 – 10 50 – 54″ 26 – 27″ 24 – 25.5″ 28 – 29.5″
M 10 – 12 54 – 58″ 27 – 29.5″ 25.5 – 27″ 29.5 – 31.5″
L 12 – 13 58 – 62″ 29.5 – 32″ 27 – 28.5″ 31.5 – 33.5″
XL 13 – 15 62 – 67″ 32 – 35″ 28.5 – 29.5″ 33.5 – 35″

BOYS BOTTOMS

SIZE AVG. AGE HEIGHT WAIST (IN.) HIPS (IN.)
XS 6 – 8 48 – 50″ 23.5 – 24″ 27 – 28″
S 8 – 10 50 – 54″ 24 – 25.5″ 28 – 29.5″
M 10 – 12 54 – 58″ 25.5 – 27″ 29.5 – 31.5″
L 12 – 13 58 – 62″ 27 – 28.5″ 31.5 – 33.5″
XL 13 – 15 62 – 67″ 28.5 – 29.5″ 33.5 – 35″

GIRLS TOPS

SIZE AVG. AGE HEIGHT CHEST (IN.) WAIST (IN.) HIPS (IN.)
XS 6 – 8 47 – 51″ 25.5 – 27″ 23.5 – 24″ 27 – 29″
S 8 – 10 51 – 55″ 27 – 29″ 24 – 25″ 29 – 31″
M 10 – 12 55 – 59″ 29 – 31″ 25 – 27″ 31 – 33″
L 12 – 13 59 – 63″ 31 – 33.5″ 27 – 28″ 33 – 35″
XL 13 – 15 63 – 67″ 33.5 – 36.5″ 28 – 29.5″ 35 – 37″

GIRLS BOTTOMS

SIZE AVG. AGE HEIGHT (IN.) WAIST (IN.) HIPS (IN.)
XS 6 – 8 47 – 51″ 23.5 – 24″ 27 – 29″
S 8 – 10 51 – 55″ 24 – 25″ 29 – 31″
M 10 – 12 55 – 59″ 25 – 27″ 31 – 33″
L 12 – 13 59 -63″ 27 – 28″ 33 -35″
XL 13 – 15 63 – 67″ 28 – 29.5″ 35 – 37″

HATS & CAPS

SIZE NUMERIC SIZE (IN.) HEAD SIZE (IN.)
S/M 6¾ – 7⅛” 21¼ – 22⅜”
M/L 7 – 7⅜” 22 – 23⅛”
L/XL 7¼ – 7⅝” 22¾ – 23⅞”
One Size Fits All – Men 6¾ – 7⅝” 21¼ – 23⅞”
One Size Fits All – Women 6¾ – 7⅜” 21¼ – 23⅛”

SOCKS

SIZE KIDS SHOE SIZE WOMEN’S SHOE SIZE MEN’S SHOE SIZE
S 3Y – 5Y 4 – 6
M 5Y – 7Y 6 – 10 6 – 8
L 10 – 13 8 – 12
XL 12 – 15
One Size Fits All – Women 6¾ – 7⅜” 21¼ – 23⅛”

SHIPPING & DELIVERY

Most orders are processed and shipped within 21 business days from our factory in San Diego, California.

Order processing time varies based on product availability and production requirements (e.g. name/number customization). In-stock items not requiring customization ship within three business days. For product requiring customization, please refer to the product page for estimated processing time.

Shipping rates are calculated based on estimated package weight and shipping destination. Flat-rate shipping is available for qualifying orders. See available shipping methods and estimated delivery times below:

Economy Shipping: Typical transit times are between 2 and 10 days
Standard Shipping: Your package will be in transit up to 5 business days
Expedited Shipping: Your package will be in transit up to 3 business days
Rush Shipping: Your package will be in transit 1 business day
* Transit times do not account for order processing time

1 Day 1 Day Map
2 Day 2 Day Map
3 Day 3 Day Map
4 Day 4 Day Map
5 Day 5 Day Map

Shipping Delivery Time Map

The map to the right shows estimated Standard Shipping delivery times from our factory in San Diego, CA.

If an item is backordered, the ETA will be noted on the product page and on your order confirmation. You may receive periodic emails updating you on the status of your backordered product.

Please allow up to 4 weeks for processing of  Kit Factory orders. Processing time for a Team Room order depends on product availability, production requirements, and seasonal changes is fulfillment velocity.

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